Privacy Policy
Last updated: 24 July 2026
1. Introduction
Accreda (“we”, “us”) is committed to protecting the privacy of candidates, assessors, administrators, and visitors who use our Verification of Competency (VOC) platform. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have over that information.
2. Information We Collect
We collect personal information you provide when booking an assessment or using the Service, including your name, email address, mobile number, company, licence details, identification documents, and evidence of prior experience. We also collect technical data such as IP address, device, and usage logs automatically when you interact with the Service.
3. How We Use Your Information
We use your information to process bookings and payments, conduct and record VOC assessments, issue and verify certificates, communicate with you about your assessment, comply with legal and regulatory obligations, and improve the Service. We do not sell your personal information to third parties.
4. Legal Basis
We collect and process personal information on the basis of providing the Service you have requested, complying with our legal obligations, and our legitimate interests in operating and securing the Service. This Policy is aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
5. Storage and Security
Personal information is stored securely and accessed only by authorised personnel. We apply technical and organisational measures to protect against unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Sharing and Disclosure
We may share information with our payment provider, hosting platform, and service partners where necessary to deliver the Service, and with regulators or law enforcement where required by law. Any third party we share with is expected to handle your information in accordance with applicable privacy laws.
7. Data Retention
We retain personal information and assessment records for as long as necessary to provide the Service, issue and verify certificates, and meet legal and record-keeping requirements. When information is no longer required, we take reasonable steps to delete or de-identify it.
8. Your Rights
You may request access to, correction of, or deletion of your personal information, and you may withdraw consent for certain processing at any time. To make a request, contact us via the Support page. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Cookies
The Service may use cookies and similar technologies to operate effectively and analyse usage. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Service.
10. Children’s Privacy
The Service is not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. International Transfers
Your information may be processed or stored on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled in accordance with this Privacy Policy and applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on the Service. The last-updated date shown below indicates the most recent revision.
13. Contact
If you have any questions about this Privacy Policy or how we handle your information, please contact us via the Support page.
Questions about your privacy? Contact support.